QUALITY ASSURANCE & COMPLIANCE INVESTIGATOR 

About This Position

The American Registry of Radiologic Technologists (ARRT) is seeking a Quality Assurance & Compliance Investigator (QACI) to join our team. As the QACI, you’ll be an important part of the Education Requirements Department and will serve as the quality administrator for range of ARRT policies and procedures.  

Your main responsibilities will include:

  • Internal compliance review: making sure our staff is following the correct internal processes for a range of policies and tasks
  • Auditing workflow processes: help us identify areas for quality or process improvement
  • External compliance investigations: reviewing select cases relating to our external customers and their adherence to our policies and rules
  • Appeals process: administering the process for all non-ethics related appeals from our customers
  • Coordination for Accreditation process: help coordinate the education-related tasks for re-accreditation by the National Commission for Certifying Agencies (NCCA)

Key Duties and Responsibilities

Appeals Process Administrator

  • Log and review incoming appeals
  • Serve as the primary investigator for all non-ethics appeals in the Education Requirements Department
  • Route investigation documents to appropriate ARRT staff for decision or determination
  • Log appeal questions

Quality Auditing

  • Serve as a quality auditor for the Education Requirements department
  • Provide recommendations for process improvement
  • Provide QA input to supervisors to help them evaluate and ensure proper closure of deviations, investigations, complaints, and change implementation
  • Contribute to the writing, coordination, review, approval and maintenance of policies and procedures
  • Perform quality metrics analysis, identify trends, and report findings to support management review
  • Support internal and external audits and accreditation maintenance for NCCA

Quality Improvement

  • Communicate and collaborate with other staff members to develop a culture of continuous quality improvement
  • Effectively work independently and in a team environment
  • Maintain a strong understanding of quality improvement and auditing processes and procedures

Miscellaneous

  • Assist other departments with projects as approved by the Director of Education Requirements
  • Participate in and/or lead meetings
  • Perform other duties as assigned

Requirements

Minimum qualifications

  • High School Diploma or equivalent

Preferred qualifications

  • Associates degree or higher
  • Four to seven years of experience in quality administration or related
  • Certifications in quality administration
  • Medical experience

ADDITIONAL INFORMATION

Review a full job description, which includes additional information on core competencies, skills and abilities, and physical demands. You can also learn more about ARRTour culture, and our benefits.

APPLY

To apply for this position, fill out the job application form and email it to resumes@arrt.org. You may attach a cover letter if you wish.