Initial Certification Representative

About This Position

As the Initial Certification Representative, you’ll be a first point of contact with ARRT callers requesting information about ARRT certifications.  You’ll have a deep understanding of the initial certification process and examination requirements. You’ll work to address candidates’ needs by providing information and key communications regarding:

  • Application information, instruction, and status
  • Examination requirements and results. 

In this role, you’ll also identify opportunities to improve communications and promote accuracy of information with a keen attention to detail.

Key Duties and Responsibilities

  • Answer and document telephone calls concerning certification requirements (high volume call center)
  • Evaluate, process, and respond to applications
  • Prepare and send exam results
  • Answer general, certification, examination, and miscellaneous questions
  • Maintain a file of correspondence
  • Keep current on the initial certification requirements
  • Escalate issues to Initial Certification Supervisor as appropriate
  • Assist with other duties as requested
  • Prepare deliveries and post outgoing mail
  • Assist with departmental scanning and filing
  • Participate in ongoing learning activities
  • Model exemplary customer service via communications with external and internal customers

Requirements

Minimum qualifications

  • High school diploma or equivalent
  • One year minimum of call center/customer service representative experience
  • One year minimum of office/administrative experience

ADDITIONAL INFORMATION

Review a full job description, which includes additional information on core competences, skills and abilities, and physical demands. You can also learn more about ARRTour culture, and our benefits

APPLY

To applying for this position, please fill out the job application form and email it to resumes@arrt.org. You may attach a resume and cover letter if you wish.