Continuing Registration representative

About This POSITION

As the Continuing Registration Representative, you’ll be a first point of contact with ARRT registrants and other callers requesting information.  You’ll have a deep understanding of the certification and registration requirements Registered Technologists face. You’ll work to address registrants’ needs by providing information and key communications regarding: 

  • General and renewal information,
  • Verification of registration,
  • Continuing education requirements and activities.

In this role, you’ll also identify opportunities to improve communications and promote accuracy of information with a keen attention to detail.

Key Duties and Responsibilities

Continuing Registration

  • Answer telephone calls concerning Continuing Education (CE) requirements (high volume call center)
  • Evaluate CE reports to determine compliance with requirements per policy
  • Respond to letters concerning CE requirements
  • Assign and evaluate various registration statuses per policy
  • Conduct audits of CE reports
  • Answer registration, CQR, and miscellaneous questions
  • Copy and maintain a file of CE correspondence
  • Keep current on the continuing registration requirements
  • Respond to requests for ARRT publications and lists
  • Escalate issues to Continuing Registration and Records Supervisor as appropriate
  • Assist with other duties as requested

Miscellaneous

  • Prepare deliveries and post outgoing mail
  • Assist with departmental filing
  • Assist with departmental scanning
  • Generate duplicate credential requests
  • Participate in ongoing learning activities
  • Model exemplary customer service via communications with external and internal customers

Requirements

Minimum qualifications

  • High school diploma or equivalent
  • One year minimum of call center/customer service representative experience
  • One year minimum of office/administrative experience

ADDITIONAL INFORMATION

Review a Continuing Registration Representative Job Description, which includes additional information on core competences, skills and abilities, and physical demands. You can also learn more about ARRTour culture, and our benefits

APPLY

To applying for this position, please fill out the job application form and email it to resumes@arrt.org. You may attach a resume and cover letter if you wish.